If there’s one thing I’ve learned as a technical writer, it’s that asking good questions can make or break your documentation. Subject matter experts (SMEs) are often your gateway to understanding the intricacies of a product, feature, or system. But let’s be honest—getting information from SMEs isn’t always straightforward.
They’re busy, they might not know how to explain things to non-experts, or sometimes they just forget we’re not telepathic.… (read the rest)